Privacy Policy

Effective Date: 1/01/2026

Broggie Electric LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and protect your information when you contact us by phone, text message (SMS/MMS), email, or through our website and service platforms.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name

• Phone number

• Email address

• Service address

• Details related to your service request, estimate, or job

• Communication preferences

We may also collect certain information automatically (such as device or message metadata) when you communicate with us through service platforms.

2. How We Use Your Information

We use your information for business purposes including:

• Responding to inquiries and providing customer support

• Scheduling appointments and sending reminders

• Providing estimates, invoices, and job updates

• Communicating about services, project status, and customer questions

• Improving our operations and customer experience

• Complying with legal and regulatory requirements

3. Text Messaging (SMS/MMS) Privacy

If you choose to communicate with us via text message, you consent to receive SMS/MMS messages related to:

• Appointment confirmations and reminders

• Job scheduling and updates

• Estimates, invoices, and payment-related messages

• Customer support and service communication

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. You may reply HELP for assistance.

We do not sell or share your mobile number for marketing purposes.

4. Sharing of Information

We do not sell your personal information.

We may share your information only in the following limited circumstances:

• With service providers we use to operate our business (e.g., scheduling, invoicing, customer management tools such as Jobber)

• When required by law, subpoena, or legal process

• To protect the rights, safety, or property of our company, customers, or others

5. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. However, no system can be guaranteed 100% secure.

6. Data Retention

We retain personal information only for as long as needed to provide services, maintain business records, meet legal requirements, resolve disputes, and enforce our agreements.

7. Your Choices

You may request to:

• Access or update your personal information

• Opt out of communications

• Request deletion of certain personal information (subject to legal/business recordkeeping requirements)

To make a request, contact us using the information below.

8. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

9. Contact Information

If you have questions about this Privacy Policy, please contact us.